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Payments for workshops and consultations are fully refundable if you are dissatisfied with the service. You are also entitled to a full refund if you cancel at least 24 hours before the scheduled session.
1. Scope
This Policy applies to payments made to Dar Al Tharwah for workshops and consultations. It should be read with our Terms of Use and the information provided for your booking. Other products or services remain subject to their applicable purchase or engagement terms.
2. Refunds if you are dissatisfied
If you are dissatisfied with a workshop or consultation, you are entitled to a full refund of the payment made for that service. Contact us using the details below and identify the relevant booking so we can arrange the refund.
3. Cancelling a scheduled session
To receive a full refund for a cancellation, notify us at least 24 hours before the scheduled start of your workshop or consultation. Use the session date, time, and time zone shown in your booking confirmation when calculating this notice period.
The cancellation notice requirement does not limit the separate right to a refund if you are dissatisfied with the service.
4. How to request a refund or cancellation
Contact us through the contact and consultation page or the published phone or WhatsApp contact details below. State that your message concerns a refund or cancellation and include your name, contact details, workshop or consultation date, and booking or payment reference if available.
We will confirm the refund arrangements when we respond. The time for funds to reach you may depend on your bank or payment provider. Do not send passwords or full payment-card details through an ordinary message.
5. Your rights and unresolved requests
Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded. If a refund or cancellation request remains unresolved, you may use our Complaints Handling procedure. Personal information submitted with your request is handled under our Privacy Policy.
6. Contact
For refund, cancellation, or policy questions, use the contact options above or call: